P16 FAQ – Get answers to the most frequently asked questions

To register at p16, What you'll need:

• An active Bangladeshi mobile number (bKash/Nagad/Rocket numbers are preferred)
• An email address
• Must be at least 18 years old
• A preferred username and a strong password

Registration is free and takes just 2 minutes. Register now.

No. p16 at with each mobile number, only One account only one account may be opened. Attempting to create multiple accounts may result in permanent suspension of all accounts and forfeiture of balances. Two members of the same household may open separate accounts using different numbers.

Your username cannot be changed once set. To change your mobile number, please In the Help Centre contact us. Your number can be changed once KYC verification is complete. The entire process takes 1–3 business days.

You must be at least 18 years old to register at p16. This is strictly enforced. Accounts belonging to minors are closed immediately. We are committed to responsible gaming. To learn more, please visit our Responsible gaming View page.

KYC is not required for registration or general play. However, for large withdrawals (typically over ৳50,000), identity verification must be completed using a national ID or passport. This is done to keep your account secure.

To close your account or self-exclude, In the Help Centre Contact us. Choose a cooling-off period (1 day to 6 weeks) for a temporary break, or self-exclusion (1 month to permanent) for a longer one.

After logging in, go to "My Account" > "Profile Settings". From there, you can update your name, email, preferred language, and notification preferences. To change your mobile number, please contact our support team.

Registration Enter the code in the "Referral Code" field in Step 2 of the registration form. Referral codes cannot be added after registration is complete, so make sure to enter it during sign-up. A valid code will unlock a special bonus.

p16 At p16, you can deposit using all major mobile banking methods available in Bangladesh:

• bKash – Most popular, instant credit
• Nagad – Fast & convenient
• Rocket – Dutch-Bangla Bank Mobile Banking

Deposits via all methods are credited to your account instantly.

Minimum deposit: ৳500
Minimum withdrawal: ৳500
Your maximum deposit and withdrawal limits depend on your account level and KYC status. VIP members enjoy higher limits.

Most withdrawal requests Within 15 minutes to 2 hours processed. If KYC verification is incomplete, your first withdrawal may take a little longer. During peak hours (11 PM – 4 AM), slight delays can occur. In general, withdrawals are completed within 24 hours.

Deposits are usually credited instantly. If yours isn't showing up:

• Refresh the page and log in again
• Check your transaction history
• Check your bKash/Nagad/Rocket app to confirm whether the amount was deducted
• Wait 30 minutes — delays can sometimes occur due to network lag.

If that doesn't work either, contact us with your transaction ID In the Help Centre contact us.

p16 does not charge any withdrawal fees. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction charges, which vary according to each operator's policy.

Bonus funds cannot be withdrawn directly. First, Wagering Requirements must be met. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to place ৳30,000 in bets before the bonus funds become withdrawable. For full details, see the Terms & Conditions here.

Log in and go to "Account Settings" > "Responsible Gaming" > "Deposit Limit". Set a daily, weekly, or monthly limit. Limit reductions take effect immediately; increases require a 24-hour waiting period. For more details, Responsible gaming here.

Immediately In the Help Centre contact us and provide the transaction ID, amount, and time. Our team will review it promptly and offer a resolution where possible. Please verify the correct account number before confirming your deposit.

Registration complete, then at the time of your first deposit Keep bonus option enabled। A welcome bonus (up to 100% of your first deposit) is automatically credited when you deposit a minimum of ৳500. The bonus cannot be claimed after your first deposit has been made.

Wagering requirements mean you must bet a specified multiple of your bonus amount before you can make a withdrawal. For example, a ৳1,000 bonus with a 30x requirement means placing ৳30,000 in bets. You can bet on any game, though some games may contribute less toward the requirement. For full details, in the Terms & Conditions here.

Log in daily and check the "Today's Bonus" section on your dashboard for daily offers. Some offers are applied automatically, while others require you to click "Claim." Logging in consistently increases your chances of earning loyalty points and special rewards.

Free spins are automatically credited to the designated slot game. Once you enter that game, the free spins button will appear. Free spins typically expire within 7 days. Winnings from free spins may also be subject to wagering requirements.

Log in to get your personal referral code or link. Share it with friends or contacts to register. Once they make their first deposit, you'll receive a referral bonus. Bonus amounts may vary over time — for the latest offer, Promotions page here.

Common reasons a bonus may be cancelled:

• The bonus has expired (bonuses generally must be used within 7–30 days)
• Withdrawal was made while a bonus was still active
• Terms violation (e.g., using the bonus on restricted games)
• Multiple accounts detected

For more information, In the Help Centre contact us.

p16 features 1,000+ games, including:

• Sports Betting – cricket, football, tennis, badminton, and 50+ other sports
• Live Casino — Baccarat, Roulette, Blackjack, Poker
• Slots – Classic & Video Slots
• Fishing games – fishing-themed games
• Lottery & Crash Games

Learn more Platform Page here.

Live betting lets you place wagers on matches already in progress, with odds updating in real time. Go to the "In-Play" section, pick an ongoing match, and use the live scores and stats to make your decision. For more tips, Betting Tips here.

Any bets already placed on Sports Betting remain active even if your connection drops. For casino games, most sessions are suspended and can be resumed once you reconnect — though in some games the session may end. If you run into any issues, support let us know.

Live game and slots results are instant. Sports Betting results are typically confirmed within 15–30 minutes of the match ending. For international matches, settlement may occur after the official result is published, which can take up to 24 hours.

Once a bet is confirmed, it generally cannot be cancelled. However, some Sports Betting markets offer a "Cash Out" feature, which allows you to partially or fully settle your bet while the match is in progress. If the cash out option is available, it will appear alongside your bet.

p16 The progressive jackpot pool grows with a small portion of every bet placed. Winning the jackpot requires a specific combination or a random trigger. To learn more about the jackpot section, Jackpot Page here.

No. Your personal information is never sold or shared with third parties. Data is used only when required by law or for payment processing. For details, see our in the Privacy Policy here.

Never. No p16 staff member will ever ask for your password, OTP, or payment PIN by phone, chat, or email. If anyone does, it's a scam — cut off contact immediately and Let us know.

Log in and go to "Account Settings" > "Security" > "Two-Step Verification". Enable mobile OTP-based 2FA. From then on, you'll need to enter both your password and the code sent to your mobile each time you log in. This significantly improves your account security.

Quick steps:

• Change your password immediately
• In the Help Centre Contact us — we'll log you out of all devices
• Report suspicious transactions
• Change your mobile banking PIN

Acting quickly can help minimize any losses.

All data is retained for as long as your account remains active. Even after account closure, certain information is kept for a specified period (typically 5 years) for legal compliance. For more details, in the Privacy Policy here.

Try these solutions:

• Clear your browser cache (Ctrl+Shift+Del)
• Try a different browser (Chrome, Firefox, Samsung Browser)
• Try switching between mobile data and Wi-Fi
• Turn off VPN if it's enabled
• Restart your phone

If the issue persists, Contact our support team let us know.

p16 The p16 website is fully mobile-optimized. Open p16.fun in Chrome or Samsung Browser. For the best experience, use the "Add to Home Screen" option — it works just like a native app. A minimum 4G connection is recommended for smooth live game performance.

• Check your capitalisation — passwords are case-sensitive
• If you copy-paste, trailing or leading spaces may be included — remove them
• On the login page Use the "Forgot Password?" option
• Try logging in via OTP
• After 5 failed attempts, your account will be locked for 30 minutes

Log in and go to "Account Settings" > "Notifications" to enable your preferred notification types. SMS notifications require a verified mobile number. For browser notifications, grant permission when prompted by your browser.

p16 Ways to contact support:

• Live chat – fastest option, active 24/7
• Email – support@p16.fun (response within 24 hours)

Help Center page for more options. Providing a description of the issue, screenshots, and your transaction ID will help us resolve it faster.